RUIJIAN PACK keeps a strong bond with our customers by providing quality packaging equipment and excellent customer support.  Our Customer Service Representatives can answer questions, order parts and schedule a service visit.  A qualified Service Technician will evaluate your equipment problem and repair the equipment on site. RUIJIAN PACK values our customers and strive to provide services beyond theirexpectations. 

Pre-sales Consultation

If you have a liquid packaging problem or a special need, give us a call. Your RUIJIAN PACK team of professionals isready to take on your toughest challenge!

During yourpre-sales consultation an RUIJIAN associate will most likely ask you for thefollowing:

·       send samples of your product, and

·       sketch or drawing of the finished product (prototype ifavailable)

In return, theteam will provide the following:

·       Advise and recommend equipment for you individualapplication

·       Basic training packages for standard equipment

Project Management

RUIJIAN PACK will assign a  Project Manager that will assist you in every detail of your desired equipment,gathering substantial information about your packaging solution.

An RUIJIAN Project Manager will be responsible of the following:

·       Initiate project for critical information

·       Continually assess the project specifications to monitorthe project timeline

·       Provide validation assistance

·       Manage and provide comprehensive and detaileddocumentation

Manufacturing

We manufacture our equipment in our ownfacility, that is environmentally sustainable “green building” place. 

Our facility iscomposed of the following:

·       Well-trained and experienced staff

·       On-site Engineering support

·       Production Engineering

·       Manufacturing and assembly

·       Testing equipment and parts

·       Materials requirement planning (MRP)

·       Advanced in-house machining centers

Machine Integration

RUIJIAN PACK can fully integrate yourpackaging line.  After performing an extensive and thorough evaluation andconceptual design solution, RUIJIAN PACK integrates all the machinery. 

RUIJIAN PACK provides fully integrated packaging lines.  All machines are integrated mechanically and electronically to work seamlessly and smoothly on sequence.  Our extensive product evaluation, design and engineering ensures successful integration. 

RUIJIAN PACK builds and installs turnkey systems in the customer’s plant and offers training, documentation, and other essential support for all of our integrated packaging line equipment.

Custom Engineering

We understand that as your companygrows, the production demands increase as well. RUIJIAN PACK formulates asolution by providing recommendations to optimize your line. 

RUIJIANspecializes in:

·       Custom and equipment design

·       Industrial processes

·       Modification and recondition of equipment

Installation andTraining

RUIJIAN PACK assigns technicians thatwill assist you in installing the equipment. After your equipment or line isinstalled, your RUIJIAN PACK technician stays on-site to watch your new equipmentrun smoothly.

RUIJIANTechnician offers the following services:

·       Installation of equipment or packaging line at thecustomer’s plant

·       Coordinate schedule with mechanics to perform changeoversand preventive maintenance activities

·       Perform mechanical adjustments (if needed) on equipmentand packaging line to optimize equipment’s performance

·       Resolve equipment issues

·       Document all work activities according to ProperDocumentation Practices

·       Provide on-site training on all assigned procedures

Customer Service

To ensure prompt response to all ourcustomer’s concerns, RUIJIAN PACK provides customer service assistance. Live,over the phone customer service, we will promptly attend to all of our customers'needs and concerns. 

We guarantee that you will be satisfied withour equipment.  We also understand that you may encounter an problem andrequire assistance. A friendly and courteous Customer Service Preventative isavailable for a prompt resolution. 

Planned Maintenance

RUIJIAN PACK will continually provideyou with the after sales technical support. We also offer a solid warranty onlead time, equipment, workmanship, performance, and service response time.

After salestechnical support will cover the following:

·       Installation of the equipment in your plant

·       Troubleshoot equipment

·       Solve electrical, mechanical and software issues

·       Maintain computerized machine history database